Milton Keynes Vets
Milton Keynes Veterinary Group Ltd trading as Milton Keynes Veterinary Group registered in England & Wales under registered number 9534459. The registered office is Sovereign Court, 230 Upper Fifth Street, Central Milton Keynes, MK9 2HR.
Our Branches:
Walnut Tree Hospital – Walnut Tree, Local Centre, Fyfield Barrow, Walnut Tree, Milton Keynes MK7 7AN.
Whaddon Way Surgery – 186a Whaddon Way, Bletchley, MK3 7DF.
Willen Surgery – 5 Granville Square, Willen Local Centre, MK15 9JL
Stoke Road Surgery – 7 Stoke Road, Bletchley, MK2 3AB.
Stony Stratford Surgery – 68 High Street, Stony Stratford, MK11 1AQ.
It is important to us that you have a good experience at our practices. Read our terms and conditions here so you know what to expect or contact us for more information.
Our Terms & Conditions:
The following terms and conditions apply when doing business with Milton Keynes Veterinary Group:
Payment Terms
The practice does not offer an account facility, with all fees being due at the time of treatment. We accept card and cash payments, but not cheques of any type. Payment is requested at the time of treatment. Products that have not been paid for may only be released at the discretion of a senior member of staff for medical reasons. Estimates for treatment are available on request (see below).
Estimates
We are happy to provide you with an itemised estimate of the anticipated costs of treatment for your pet and will always endeavour to contact you if this estimate is likely to be exceeded. However, there may be circumstances when immediate treatment is required and as such, we cannot guarantee the estimate will be the total final cost.
Four weeks free insurance
The four-week free insurance is available on request. It’s the client’s responsibility to request insurance cover at the time of the first visit. Milton Keynes Veterinary group won’t be liable for any medical expenses that might be incurred due to lack of insurance cover.
Direct Insurance Claims
Milton Keynes Veterinary Group supports insuring your pet against unexpected illness or accidents. Please be aware it is your responsibility to settle your account with us and then reclaim the fees from your insurance company. At the discretion of the Practice a claim for direct payment from your insurer may be offered. This facility is only available once it has been authorised by our insurance advisors. Please contact Sandra Buckingham on 01908 397777 with your policy details. If your direct claim is agreed, we will require a deposit of £150 at the start of each new condition.
Repeat Prescriptions Policy
You may obtain Prescription Only Medicines, Category V (POM-V) from your veterinary surgeon or request a written prescription and obtain these medicines for animals under their care. A written prescription may not be appropriate if your animal is an in-patient or immediate treatment is necessary.
The general policy of the practice is to reassess an animal requiring repeat medication every three months, but this may vary with individual circumstances.
You will be informed, on request, the price of any medication that may be dispensed for your animal, and further information on the prices of medicines is available from your veterinary surgeon.
Customer Feedback
We look forward to working with you to keep your pet healthy and happy but, if at any time you have concerns or suggestions, please do not hesitate to contact our Practice Manager, Vickie Roberts. We actively welcome your feedback and can assure you that any issues raised will be appropriately addressed.
Formal Complaints
In the unfortunate event that you wish to raise a formal complaint with Milton Keynes Veterinary Group, we request that a letter setting out the grounds of the complaint are sent to the following address: Vickie Roberts, Practice Manager, Milton Keynes Veterinary Group, Fyfield Barrow, Walnut Tree, Milton Keynes, MK7 7AN.
Upon receipt of your letter one of our team will investigate the details of your particular case and respond accordingly to you. Although we always endeavour to respond to a complaint within 14 working days of receipt sometimes this is not possible. In such an instance a member of the team will contact you to update you on the progress of your complaint.
Milton Keynes Veterinary Group Ltd trading as Milton Keynes Veterinary Group registered in England & Wales under registered number 9534459. The registered office is Sovereign Court, 230 Upper Fifth Street, Central Milton Keynes, MK9 2HR.
Learn more about Milton Keynes Vets